Crucial conversations : tools for talking when stakes are high
Record details
- ISBN: 9781260474190
- ISBN: 9781260474183
- ISBN: 9781260474213
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Physical Description:
xii, 279 pages ; 24 cm
print - Edition: Third edition.
- Publisher: New York : McGraw Hill, [2022]
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references (page 269)and index. |
Search for related items by subject
Subject: | Interpersonal relations Interpersonal communication |
Available copies
- 1 of 1 copy available at Selkirk College.
Holds
- 0 current holds with 1 total copy.
Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
---|---|---|---|---|---|---|---|---|
Castlegar Campus Library | BF 637 C45 C78 2022 (Text) | B001698125 | General | Volume hold | Available | - |
- McGraw Hill
This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.
The book that revolutionized business communications has been updated for todayâs communication challenges. Crucial Conversations provides powerful skills to ensure every conversation?especially difficult ones?leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. Youâll learn how to:
- Respond when someone initiates a crucial conversation with you
- Identify and address the lag time between identifying a problem and discussing it
- Communicate more effectively across digital mediums
Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.