Book
Dealing with difficult people : how to deal with nasty customers, demanding bosses and uncooperative colleagues / Roberta Cava.
Record details
- ISBN: 9780987259479
- Physical Description: x, 217 pages ; 23 cm.
- Edition: Revised edition
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (page 217) |
| Formatted Contents Note: | Introduction -- Understanding behaviour and its effects -- Dealing with manipulators -- Basic communication skills -- Dealing with difficult clients -- Workplace bullying -- Dealing with difficult supervisors -- Dealing with difficult subordinates -- Conclusion: Are you ready for success? |
Search for related items by subject
| Subject: | Interpersonal communication. Interpersonal conflict. Work > Psychological aspects. |
Available copies
- 1 of 1 copy available at Selkirk College.
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|---|
| Castlegar Campus Library | BF 637 C45 C38 2017 (Text) | B001696988 | General | Volume hold | Available | - |
