How to deal with difficult people : smart tactics for overcoming the problem people in your life

Summary: Gill Hasson shares simple moves that make difficult people less of a problem. It's not about 'understanding' these people and trying to help them change - Gill's not suggesting you can help these people become glorious rays of sunshine - it's about getting them out of your way so they don't hold you back. How to get around these obstacles and reduce your own stress as a result. You'll learn how to control your reactions, choose your battles, and calmly navigate emotionally charged situations.

Record details

ISBN: 0857085670 (paperback)
ISBN: 9780857085672 (paperback)
Physical Description: xi, 196 pages ; 22 cm.
print
Publisher: Hoboken, New Jersey : John Wiley and Sons, Inc., [2015]

Content descriptions

General Note:	Includes index.
Formatted Contents Note:	Introduction -- Dealing with difficult people. Difficult people and their difficult behaviour -- Is it you? -- Communicating with difficult people -- Standing up to difficult people -- Putting it into practice. Dealing with direct hostility -- Dealing with indirect hostility -- Dealing with passive people -- When all else fails. Dealing with impossible people -- Conclusion.